Refund and Returns Policy
Refund and Returns Policy
At Benjart Clothing, we want our customers to shop with confidence. If you are not completely satisfied with your purchase, please contact us to discuss a return or refund.
Return Requests
Before sending an item back, please contact our customer support team at:
Email: [email protected]
Please provide your order number, the product you would like to return, and the reason for your return. Our team will provide the appropriate return instructions.
Return Conditions
To be eligible for a return, products should generally:
- Be unused and unworn.
- Be in their original condition.
- Include original tags and packaging where applicable.
- Not have been washed, altered, damaged, or excessively used.
- Meet the applicable return timeframe.
Certain products may not be eligible for return due to hygiene or other applicable restrictions.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please include your order number and clear photographs of the item and packaging. We will review the issue and work with you to find an appropriate solution.
Refunds
After your returned item has been received and inspected, we will review the return request.
If the refund is approved, the applicable amount will be refunded to your original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the item received was defective, damaged, or incorrect. Please contact us before returning any product so that you can receive the correct return instructions.
Exchanges
If you would like to exchange an item for a different size or product, please contact our customer support team. Exchanges are subject to product availability and applicable return conditions.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it. If your order has already been processed or dispatched, cancellation may not be possible and the standard return procedure may apply.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact:
Benjart Clothing
Email: [email protected]
We are committed to providing a straightforward and customer-friendly shopping experience.